Our Policies & Forms

Our Spa Policies

• Please arrive 15 minutes prior to your reservation for check-in.
• Please complete all paperwork found on our website, for treatment prior to arrival.
• Late arrivals will not receive an extension for service.
• Gratuities are not included in the price of the service.
• Gratuities are not allowed on credit cards.
• We do not accept store purchased pre-paid gift cards of any kind.
• 24-hour cancellation required, or 50% of the full priced treatment will be incurred for all reservations that are cancelled without proper notice.
• Charity gift certificates expire on date printed on gift certificate. NO EXTENSIONS, NO EXCEPTIONS
• Management reserves the right to decline services at their discretion.
• We cannot assume responsibility for the loss, theft, or damage of any personal belongings.
• CELL PHONES ARE TO BE TURNED ON SILENT WHILE AT THE SPA OUT OF RESPECT FOR OUR OTHER GUESTS
• No Refunds on any service or product. Product can be returned within 7 days of purchase, unopened, and in original packaging, for a spa credit. NO EXCEPTIONS
• Monthly Specials are not available for pre-purchasing and are only valid for the month advertised.
• Comfort – Our therapists are trained to drape a sheet or towel over your body in a discrete manner to ensure your comfort. If you are uncomfortable at any time, please let your therapist know.
• We request that no children be allowed in the spa at any time. This is out of respect for our other clients as to assure the most relaxing environment.
• V.I.P. Monthly Membership Policies can be found on the V.I.P. Member page.